Refund Policy
Yugnex Systems stands behind the quality of our Magento 2 extensions with a transparent and customer-friendly refund policy.
At Yugnex Systems, customer satisfaction is our priority. If you experience genuine technical issues with our Magento 2 extensions and our support team is unable to resolve them, you may be eligible for a refund under the conditions outlined below.
1. 30-Day Money Back Guarantee
Eligible Refund Period
Customers may request a refund within 30 days from the original purchase date if the purchased extension does not work as described and our support team cannot provide a working solution.
2. Refund Eligibility
Refunds May Be Approved If
- The extension is not functioning as advertised
- The extension is incompatible with supported Magento versions
- A verified technical issue cannot be resolved
- The product contains critical defects
- Our support team confirms the issue
Refunds Will NOT Be Approved For
- Change of mind after purchase
- Feature requests not listed on product pages
- Server configuration problems
- Third-party extension conflicts
- Custom development requests
- Lack of technical knowledge
- Failure to read documentation
3. Support Requirement Before Refund
Before requesting a refund, customers must allow the Yugnex Systems support team a reasonable opportunity to investigate and resolve the issue.
- Customers should provide proper issue details
- Temporary admin/server access may be required
- Response delays from customers may affect refund processing
- Incomplete technical information may delay resolution
4. Refund Process
Submit Refund Request
Contact our support team with your order ID and issue details.
Technical Review
Our technical team will investigate the reported issue.
Resolution or Refund
If the issue cannot be resolved, an approved refund will be processed.
5. Refund Processing Time
Approved refunds are typically processed within 5–10 business days depending on the original payment method and payment provider.
6. License Termination After Refund
Once a refund has been issued, the customer must stop using the refunded extension, remove all copies from servers, and discontinue further usage of the product.
7. Policy Updates
Yugnex Systems reserves the right to modify this Refund Policy at any time without prior notice. Updated versions will be published on this page.
Contact Yugnex Systems
Company
Yugnex Systems
Email Address
support@yugnexsystems.com
Website
www.yugnexsystems.com
Location
Gujarat, India